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Returns & Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original unopened packaging.

Several types of goods are exempt from being returned due to hygiene precautions, as the open style packaging we are unable to determine if the item has been used:

  • Still point inducer
  • CranioCradle
  • Scrao Wedgy
  • Buteyko Breathing Belt
  • Blackroll Posture Support
  • Foot Restorative Bundle
  • Nasal Dilator
  • The entire contour pillow range
  • SportsMask Set
  • Nasal cleansing pot / Neti pot
  • The entire Myotape range

 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer or stock supplier.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD or DVD that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Please request preliminary approval of refund before shipping the product back to the supplier address.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Suite 101, 54 Alexander St Crows Nest New South Wales AU 2065.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Suite 101, 54 Alexander St Crows Nest New South Wales AU 2065

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Miriam Bunder
Integrative Bodywork Therapist
DRM DLD OMT CST DLT LDT

ATMS Member 15464

ABN 38 016 837 325

I acknowledge the Traditional Custodians of the land on which I share my work, the Cammeraygal clan of the Eora nation, and pay my respects to Elders past, present and emerging.
© 2024 Body in Tune. All rights reserved.
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